Hello, Is there anything we can do for you?
How to withdraw funds?
Login to the Hei5 application, enter the "Withdraw Cash" menu, then fill in the amount of funds you want to withdraw and click withdraw.
Important Notes for Withdrawal:
• Funds withdrawn cannot exceed available funds
• Fund withdrawal process:
1. If the funds withdrawn are effective funds, they will be processed the same day
2. If the funds withdrawn are from the sale proceeds, they will be processed after we receive the funds on the settlement date (settlement date).